Frequently Asked Questions
Scroll down and learn more about the frequently asked questions by our customers.
You can request a party reservation through our online portal, call 2 Loves Play Park at anytime , or email us at 2lovesindoorplaypark@gmail.com. Parties are booked on a First Come, First Serve basis. Parties are not confirmed/reserved until the deposit is paid, processed and email confirmation sent. If you do not receive an email confirmation, please check your spam/junk folder or email settings.
Once we process your request, you’ll receive an email confirmation with an embedded link to pay the non refundable security deposit of $200.00. Your party is not confirmed until your deposit is paid. You have a maximum of one week, seven business days, to confirm your interest in a 2Loves Party by paying the security deposit. We will make multiple attempts to reach you before canceling your reservation and opening up the party spot. The balance of your party is due the day of your event and is subject to change due to alterations. You can make payments toward your party by calling any us and using any major debit/credit card. DO NOT USE THE LINK TO MAKE PAYMENTS. We do not recommend paying for your party in full before your scheduled party day. (See Cancellation/Refund Policy).
Yes. We can tentatively hold a spot for 24 hours. After that time, if we do not hear back from you, we will release the reservation and you will have to resubmit your request. You can not hold multiple spots while deciding between one or the other.
We can make a note on the desired party with your name and contact information. If the previously booked party cancels, we will reach out to confirm your continued interest with a 2 Loves Party party. If we don’t hear from you, we will release the party so another family can book it.
From May – August, you can potentially book a party with about two weeks notice. During our busy season, September – April, the general guideline is 3 months notice. Please check out the calendar to confirm the day/time/location is available prior to submitting your party request.
We have a very generous Cancellation policy. You have 24 hours after you make your initial deposit to change your mind and request a refund to the card used to make your payment. After that point, your deposit is nonrefundable and if you need to cancel your party (for any reason), your deposit is converted into a credit to use toward a future party at The Play Park, but solely for a future party booking. The only way you would lose your deposit is if you were to cancel your party and never reschedule.
Accommodation / Special Requests
It depends. We require 30 minutes between each party to flip the party room and allow our staff to sanitize the play floor, so certain parties cannot be extended.
Decorations
Yes! If you would like to bring in any decorations for your party – we simply ask that all decorations be pre-assembled and dropped off to your location no later than the Wednesday before your party with your last name, date, and time of your party. If you have already purchased the balloon garland kit and would like us to assemble it, please see our add on page for pricing.
If you would like to purchase your own decorations and have 2Loves assemble items for your convenience, we can! Base price for assembling decorations is $45. Pricing is based upon the effort and time it would take to assemble.
If you would like to decorate yourself or have an outside company decorate, that’s ok! With any venue rental, you are required to rent out the space for the entirety of the time needed to set up your party. This may mean that you need to reserve two party spots. For further information please call us.
We have over 50 themes to choose from and we be adding always adding to our list. If you would like to see a specific theme set up, just ask!
Food
Yes, with some exceptions. All food/drink must be NUT FREE, SHELLFISH FREE, NON ALCOHOLIC, NO OPEN FLAMES (aluminum chafing dishes with gel stern-o burners are prohibited). Outside food must be brought with you to the beginning of the party- it can not be delivered before or during the party. All pizzas must be ordered through 2 Loves as this ensures proper delivery time.
Depends on whether you are planning to feed just the kids or kids and adults. The week of your party we will request an estimated headcount. This will help us decide how many pizzas will be sufficient for your guest list. All pizzas are 16-18 inches and come double cut into kid friendly slices! Yes, some popular food options include chicken tenders, wings or salads! You can always check the vendor’s online menu for options, but please be aware that the pricing is subject to change as 2 Loves includes tax, tip, and delivery in the food cost.
We can not guarantee space in our refrigerator/freezer for cakes/ice cream cakes or other beverages.
Unfortunately, we do not allow any celebratory fanfare during public play hours in the cafe. This situation falls under our “No birthday parties without a reservation” policy. All parties require prep, planning, and staffing to accommodate requests. Our Simply Perfect party package is great for smaller groups and it comes with exclusive use of the Jam Time party room!
Miscellaneous
Our staff works incredibly hard to make sure our parties are memorable and effortless! Gratuity is optional but also appreciated. We love getting warm notes and rave reviews of our parties from families too!
General guideline for last minute changes is two weeks before your party date. It depends on what the change is, specifically. Final theme choice needs to be made with at least 30 days notice. Party bins are packed two weeks in advance. Please be sure to check your email confirmation for accuracy and contact us if you have any questions regarding themes! Favors can be added on the day of (they will be a mix of festive and other themes – we can not guarantee they will all match or contain the same items). Extra time (if applicable) needs to be confirmed with the store location at least two weeks prior to your party to ensure sufficient staffing. Specialty Character visits are based upon availability and require at least two weeks notice when canceling/changing. If you reserve a specialty character and decide not to have the visit with less than two weeks notice, you may forfeit your add on cost of $65 (if applicable).Final Head Count is requested by the Friday before your party. This number can not be altered the day of the party. This may mean you will forfeit the additional cost per child if you go over the included headcount of your party package (see package details for more information). Pizza orders are placed the Friday before your party.